Frequently Asked Questions
Please read our FAQ before sending us a message.
ORDERS & PAYMENTS
Please contact us at [email protected]. However, if your basket is ready for delivery, we can no longer make any changes to your order.
Please contact us at [email protected] for order cancellation. Unfortunately, if your order has already been shipped or delivered, we can no longer reverse the process. Your order will proceed as scheduled. We hope you understand!
Due to state laws, gifts with wine or beer may not be shipped to: Alabama, Arkansas, Delaware, Indiana, Mississippi, North Dakota, Oklahoma, Rhode Island, Tennessee, and Utah. The receiver must be 21 years of age or older, and must show identification.
We do not have access to your credit card or payment details since they are processed by Stripe or Paypal. Rest assured that any customer information we may have will never be provided to any third party.
Yes, you definitely can! You can leave instructions and write your message on the “order notes” portion of the checkout page.
In some cases, they are not because the contents of baskets are fixed. However, we can request with our fulfillment center if interchanging items in a basket are possible. The process may take longer than usual since we’ll be checking the availability of the contents you’re requesting for. Gifts that contain chocolate components may include a non-meltable substitution component of equal or greater value to ensure that you get the quality you’re paying for. If any component of the basket of choice is unavailable, we will substitute it with something of the same or greater value.
You should receive an email from us once the tracking information is available -OR- you may track your order here.
First, please make sure that the coupon code you are using is still valid. Next, make sure you are typing the correct code. If the error persists, feel free to contact us at [email protected]
The refund should reflect on your original mode of payment. However, please note that if you have used a credit card, it may take up to 3-7 business days before the refund amount reflects back to your account.
We will be requesting a customized gift basket from our fulfillment center. However, it’s not a 100% guarantee, but we’ll do our best. Note that this only works with gourmet foods. Just give us the budget and what should your gift basket contain; we’ll see what we can do from there.
For bulk orders, please email us the gift basket name or link and recipient’s information.
Each basket has a different delivery price depending on your location. We suggest that you check shipping prices during checkout.
We have next-day delivery enabled on some baskets. Other baskets deliver in 2 or 3 days depending on your shipment selection.
Please contact [email protected] immediately. For address correction and reshipment of a refused package -OR- unsuccessful delivery due to incorrect address, fees may incur.
As of now, most of our baskets can only ship within the US. However, we can check with the fulfillment center if it is possible to have a gift basket shipped internationally. Kindly e-mail [email protected] all of the information needed to coordinate with the pertinent team and provide an accurate shipping rate. Note that different shipping rates will vary depending on the country.
Yes, but please know that once we pass a gift basket to our third-party courier, we no longer hold the reality of its delivery; they do. This means that there is no exact way for us to control the schedule and delivery process. Circumstances beyond our control, such as inclement weather, natural disasters, and so forth can create a delay in delivery.
Most hospitals will have a receiving area where they allow delivery drivers to drop off packages for patients. A hospital staff will bring the basket to the recipient. Actual delivery time to the recipient may vary depending on the time of day when the package is initially delivered.
Deliveries to colleges go directly to the campus mail room. Even if an exact address is indicated, all packages usually go through the mail room. It is a security measure placed by schools to protect their students and employees.
Deliveries to work addresses usually end up at the front desk, a welcome desk, or a receiving area. Oftentimes, delivery riders will not be allowed to go inside the office premises. Once the basket is signed for, it is the company’s sole responsibility to ensure that the basket reaches the correct recipient.
In most cases, the courier will leave the gift basket at your front door or mailbox.
We ship mainly through FedEx, UPS, or USPS. We ensure careful consideration of which courier can cater best to the delivery area based on the gift contents and delivery address.
Our busiest months are November and December. We will do our best to ship all the gift baskets as fast as we can while focusing on quality. Please know that during these months we will not be able to guarantee delivery lead times because of an increase in order volume.
Please be informed that we are unable to guarantee last minute orders during special holidays and occasions. We will make the delivery at the earliest possible date. Special holidays or occasions can be defined as Valentine’s Day, Mother’s Day, Father’s Day, Labor Day, and other local holidays.
Gift baskets that contain temperature-sensitive products such as chocolates may not be available for shipping during the summer season. These items will be substituted for products of equal or greater value.
No, the day the shipment is picked up is not inlcluded when calculating the delivery date. Saturdays, Sundays, and legal holidays are not calculated in the delivery dates as well. All orders received after 2PM EST will be shipped the next business days.
You may send your complaints to [email protected]. Please make sure you include your order number, sender details, and other supporting information.
All damaged claims, discrepancies, late delivery claims, or issues of any kind must be submitted within 2 business days upon receipt of gift/s.
In very rare cases we may be forced to contact you and request a price adjustment due to an increase in shipping rates or other unforeseeable circumstances. If the order is cancelled, you will receive a full refund.
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